Digital Efficiency Consulting Group – Resources
Small improvements create real change.
Automation delivers the most value when it removes repeatable, low-risk work. This post offers first targets, an automation ladder, and a 1–3 scoring rubric to pick the right candidate. It includes prerequisites, traps to avoid, a pilot checklist, and simple impact metrics to prove results.
Automation isn’t the job-killing monster headlines claim. It’s actually the lifeline keeping companies competitive and employees engaged. Here’s why the robots aren’t coming for your job—they’re saving it from obsolescence.
We’ve talked about why you should go after customer feedback — now let’s focus on how to do it well. Because simply sending out a survey isn’t enough. The design, timing, and integration matter.
So if you’re waiting for feedback to come in naturally, you’re hearing from only a tiny fraction of your customers — and likely missing the larger signal.