Operations & Process
Most teams don’t have an execution problem. They have a waiting problem. Work piles up behind one team, one person, or one “special process.” Then approvals show up to finish the job: decisions die in inboxes, and “quick sign-off” becomes a two-week vacation.
February 4, 2026
David Carneal
Business Operations
“Shared ownership” sounds collaborative. In practice, it often means work ricochets between teams until the deadline shows up and somebody takes an emergency bite out of it. Ownership leaks are expensive because they create invisible delays.
February 2, 2026
David Carneal
Business Operations
If the phrase “process improvement” makes people brace for a multi-month initiative and a flood of meetings, good. That’s your early warning system. A cleanup sprint is not a renovation.
January 30, 2026
David Carneal
Full Length Articles
IBM didn’t survive the early 1990s by holding more meetings or printing a prettier strategy deck. It survived by confronting ugly numbers, cutting through internal drag, and re-engineering how work actually flowed. This article breaks down the stakes IBM faced, the efficiency moves that mattered, and the hard operational questions most companies avoid. If your business is stuck in “busy” mode, this is your wake-up call, minus the multi-billion-dollar loss.
January 29, 2026
David Carneal
Business Operations
Most strategies don’t fail in a dramatic explosion. They fail the way a shopping cart fails: one wobbly wheel, a squeaky hinge, and suddenly you’re steering with your whole body. If you’re a department leader, you’ve seen it.
January 27, 2026
David Carneal
Customer Exceptions
You can build a feedback flywheel in 30 days with one metric, one moment of truth, and one weekly review. This post gives a week-by-week plan, a minimum viable tool stack, clear roles, and what to measure each week. Start small, stay consistent, and scale only after you can close the loop.
January 23, 2026
Sandra Ditski
Leadership & Change
Big plans rarely fail because the strategy is wrong. They fail because everyday work is full of small delays, vague approvals, and rework loops that quietly drain momentum. If 2027 is your launch year, 2026 needs a targeted cleanup sprint to remove the top time leaks in the workflows that matter most. This article breaks down the usual suspects and gives a simple two-week plan to stabilize execution and rebuild trust.
January 20, 2026
David Carneal
Digital Transformation
Automation delivers the most value when it removes repeatable, low-risk work. This post offers first targets, an automation ladder, and a 1–3 scoring rubric to pick the right candidate. It includes prerequisites, traps to avoid, a pilot checklist, and simple impact metrics to prove results.
January 12, 2026
David Carneal
Data & Analytics
This entry is part 1 of 6 in the series
Data FarmIf your KPI shows up as three different numbers in the same meeting, congratulations: you don’t have a KPI, you have a choose-your-own-adventure. This is how “reporting” quietly turns into courtroom drama. Sales brings Exhibit A. Ops brings Exhibit B. Finance brings Exhibit C. Everyone is technically correct in their own universe, and nobody is correct in the universe where decisions get made. You’ll get a practical checklist you can run immediately, plus a clear next step to reduce rework and rebuild trust.
January 8, 2026
David Carneal
Operation Efficiency
Efficiency conversations work best when the people doing the work are in the room. This post explains who to invite, how to keep ideas alive with simple ground rules, and a tight 30-minute agenda. It also includes starter questions, meeting traps to avoid, and an output checklist so the meeting turns into action.
January 7, 2026
David Carneal