Digital Efficiency Consulting Group – Resources
Small improvements create real change.
You can build a feedback flywheel in 30 days with one metric, one moment of truth, and one weekly review. This post gives a week-by-week plan, a minimum viable tool stack, clear roles, and what to measure each week. Start small, stay consistent, and scale only after you can close the loop.
Customers remember action, not questionnaires. This post breaks down closed-loop feedback into individual and systemic loops, offers practical response SLAs, and gives a reusable ‘You said, we did’ message. The result is faster trust-building and fewer repeat complaints.
Feedback is not a suggestion box, it’s a business sensor. When you pair metrics with real customer stories, decisions get sharper, and fewer “surprises” make it into production. This article outlines a practical model for collecting, interpreting, and acting on feedback, ensuring loyalty and ROI compound rather than erode.
Better feedback is not more feedback. This post shows how to design two-question pulses, choose moments of truth, and sample across the journey without annoying customers. You’ll also get a simple close-the-loop process and copy-paste follow-up messaging.
NPS, CSAT, and CES are useful when you stop treating them like competing religions. This post explains what each metric is good for, how to pair it with verbatims, and how to keep the system lightweight. You’ll get templates, a tagging cheat sheet, and a simple review cadence.
Feedback is risk insurance for your biggest decisions. This post shows how to turn customer input into a weekly leadership habit that prevents predictable churn. You’ll get a simple risk score and a 15-minute review cadence you can start immediately.