Digital Efficiency Consulting Group – Resources
Small improvements create real change.
Most strategies don’t fail in a dramatic explosion. They fail the way a shopping cart fails: one wobbly wheel, a squeaky hinge, and suddenly you’re steering with your whole body. If you’re a department leader, you’ve seen it.
If the phrase “process improvement” makes people brace for a multi-month initiative and a flood of meetings, good. That’s your early warning system. A cleanup sprint is not a renovation.
“Shared ownership” sounds collaborative. In practice, it often means work ricochets between teams until the deadline shows up and somebody takes an emergency bite out of it. Ownership leaks are expensive because they create invisible delays.
Most teams don’t have an execution problem. They have a waiting problem. Work piles up behind one team, one person, or one “special process.” Then approvals show up to finish the job: decisions die in inboxes, and “quick sign-off” becomes a two-week vacation.