Digital Efficiency Consulting Group – Resources
Small improvements create real change.
Feedback is risk insurance for your biggest decisions. This post shows how to turn customer input into a weekly leadership habit that prevents predictable churn. You’ll get a simple risk score and a 15-minute review cadence you can start immediately.
NPS, CSAT, and CES are useful when you stop treating them like competing religions. This post explains what each metric is good for, how to pair it with verbatims, and how to keep the system lightweight. You’ll get templates, a tagging cheat sheet, and a simple review cadence.
Feedback becomes powerful when it’s connected to math: hours saved, revenue protected, churn avoided. This post gives a simple ROI worksheet, a prioritization method, and the ‘measure after you ship’ checklist. The goal is fewer ‘soft’ conversations and more funded improvements.
Better feedback is not more feedback. This post shows how to design two-question pulses, choose moments of truth, and sample across the journey without annoying customers. You’ll also get a simple close-the-loop process and copy-paste follow-up messaging.
Customers remember action, not questionnaires. This post breaks down closed-loop feedback into individual and systemic loops, offers practical response SLAs, and gives a reusable ‘You said, we did’ message. The result is faster trust-building and fewer repeat complaints.
You can build a feedback flywheel in 30 days with one metric, one moment of truth, and one weekly review. This post gives a week-by-week plan, a minimum viable tool stack, clear roles, and what to measure each week. Start small, stay consistent, and scale only after you can close the loop.