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Sandra Ditski

Sandra Ditski

CX Consultant

Sandra is a seasoned Customer Experience (CX) Leader specializing in transforming complex operational data into actionable strategies that drive loyalty and growth. With extensive experience in NPS optimization and sentiment analysis, she has a proven track record of bridging the gap between digital metrics and human insight. Sandra is dedicated to helping organizations navigate the automated landscape of 2026 by prioritizing empathetic leadership and strategic focus.

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About

I am a CX Strategist on a mission to find the "signal" in a world of digital noise. She advocates for The Human Filter—a leadership approach that trades 24/7 "reachability" for deep, intentional impact. By combining rigorous data analysis with a commitment to digital wellness, I am able to help modern leaders protect their focus to drive genuine customer connection.

Focus Areas

  • CX Strategic Roadmapping
  • Data-to-Insight Transformation
  • Operational Excellence & Empathy
  • Digital Wellness for Leadership
  • Human-Centric Change Management

Specialties

NPS & Sentiment AnalysisCustomer Journey MappingOperational StrategyDigital WellnessLeadership MentorshipVOC (Voice of the Customer) ProgramsProcess OptimizationChange ManagementStrategic Communication

Latest Posts

Build a Feedback Flywheel in 30 Days (No Boiling Oceans)

January 23, 2026
You can build a feedback flywheel in 30 days with one metric, one moment of truth, and one weekly review. This post gives a week-by-week plan, a minimum viable tool stack, clear roles, and what to measure each week. Start small, stay consistent, and scale only after you can close the loop.

Close the Loop: The Fastest Way to Build Trust

January 21, 2026
Customers remember action, not questionnaires. This post breaks down closed-loop feedback into individual and systemic loops, offers practical response SLAs, and gives a reusable ‘You said, we did’ message. The result is faster trust-building and fewer repeat complaints.

The Feedback Flywheel: Turning Customer Voices Into Decisions, Dollars, and Loyalty

January 20, 2026
Feedback is not a suggestion box, it’s a business sensor. When you pair metrics with real customer stories, decisions get sharper, and fewer “surprises” make it into production. This article outlines a practical model for collecting, interpreting, and acting on feedback, ensuring loyalty and ROI compound rather than erode.

Collect Better Feedback (Without Becoming Survey Planet)

January 18, 2026
Better feedback is not more feedback. This post shows how to design two-question pulses, choose moments of truth, and sample across the journey without annoying customers. You’ll also get a simple close-the-loop process and copy-paste follow-up messaging.

Make Feedback Pay Rent: Turning Comments Into ROI

January 16, 2026
Feedback becomes powerful when it’s connected to math: hours saved, revenue protected, churn avoided. This post gives a simple ROI worksheet, a prioritization method, and the ‘measure after you ship’ checklist. The goal is fewer ‘soft’ conversations and more funded improvements.

NPS, CSAT, CES: The Metric Stack That Actually Helps

January 14, 2026
NPS, CSAT, and CES are useful when you stop treating them like competing religions. This post explains what each metric is good for, how to pair it with verbatims, and how to keep the system lightweight. You’ll get templates, a tagging cheat sheet, and a simple review cadence.

All Posts by Sandra Ditski

Build a Feedback Flywheel in 30 Days (No Boiling Oceans)

January 23, 2026
You can build a feedback flywheel in 30 days with one metric, one moment of truth, and one weekly review. This post gives a week-by-week plan, a minimum viable tool stack, clear roles, and what to measure each week. Start small, stay consistent, and scale only after you can close the loop.

Close the Loop: The Fastest Way to Build Trust

January 21, 2026
Customers remember action, not questionnaires. This post breaks down closed-loop feedback into individual and systemic loops, offers practical response SLAs, and gives a reusable ‘You said, we did’ message. The result is faster trust-building and fewer repeat complaints.

The Feedback Flywheel: Turning Customer Voices Into Decisions, Dollars, and Loyalty

January 20, 2026
Feedback is not a suggestion box, it’s a business sensor. When you pair metrics with real customer stories, decisions get sharper, and fewer “surprises” make it into production. This article outlines a practical model for collecting, interpreting, and acting on feedback, ensuring loyalty and ROI compound rather than erode.

Collect Better Feedback (Without Becoming Survey Planet)

January 18, 2026
Better feedback is not more feedback. This post shows how to design two-question pulses, choose moments of truth, and sample across the journey without annoying customers. You’ll also get a simple close-the-loop process and copy-paste follow-up messaging.

Make Feedback Pay Rent: Turning Comments Into ROI

January 16, 2026
Feedback becomes powerful when it’s connected to math: hours saved, revenue protected, churn avoided. This post gives a simple ROI worksheet, a prioritization method, and the ‘measure after you ship’ checklist. The goal is fewer ‘soft’ conversations and more funded improvements.

NPS, CSAT, CES: The Metric Stack That Actually Helps

January 14, 2026
NPS, CSAT, and CES are useful when you stop treating them like competing religions. This post explains what each metric is good for, how to pair it with verbatims, and how to keep the system lightweight. You’ll get templates, a tagging cheat sheet, and a simple review cadence.

Feedback Isn’t a Suggestion Box. It’s Risk Insurance.

January 12, 2026
Feedback is risk insurance for your biggest decisions. This post shows how to turn customer input into a weekly leadership habit that prevents predictable churn. You’ll get a simple risk score and a 15-minute review cadence you can start immediately.

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